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Unless we can verify the caller’s identity through these methods, our policy is not to release any account specific information over the phone.
We can, however, provide generic help (e.g., troubleshooting or information about our product and service offerings) without verification.
The Primary Account Holder – the customer who is financially responsible for the account – can designate greater or lesser online account access for other users on the account by setting preferences on the account.
When You Visit Our Retail Locations When you visit a T-Mobile retail location, you will generally be required to present a valid government-issued photo ID matching the customer’s account information (or that of an authorized user on the account).
This verification method is mandated by the FCC for access to most account information, and is designed to protect your privacy.
'I definitely think that employers need to be sensitive to the fact that cell phone use is now the primary way we communicate,' says Nancy Flynn, director of the Columbus, Ohio-based e Policy Institute and author of (2009).
'But you want to have a policy in place to protect your organization's assets and reputation.'According to a 2009 poll conducted by the Marist Institute for Public Opinion, nearly nine out of 10 – or 87 percent – of United States residents are cell phone owners, and that figure rises to 92 percent among Americans with jobs, meaning it's quite possible that every single one of your employees has a device attached to their hips.